Lingo Elevator — Terms & Conditions

Last updated: 15.6.2025

1. Program Overview

Lingo Elevator provides personalised Cambridge English exam preparation through monthly coaching packages. Each subscription includes live 1:1 sessions, writing feedback, mock exams, resources, and support services depending on your chosen tier.

This program is designed for motivated English learners aiming to improve their exam performance with structure, feedback, and expert guidance.

2. Billing & Payments

  • Subscriptions are billed monthly, starting from the date of your sign-up.

  • Payments are processed securely via Stripe.

  • Charges recur automatically every month on the same date.

  • Receipts and payment confirmations are sent automatically via Stripe.

You may cancel your subscription anytime. Once cancelled, your access will continue until the end of the current billing cycle.

3. Refund Policy & Guarantees

14-Day Money-Back Guarantee:
You are eligible for a full refund within the first 14 days of your first subscription month, no questions asked.

Pass Promise Guarantee (Elite Tier only):
If you do not pass your Cambridge exam after:

  • At least 3 months of Elite coaching

  • Attending 90% of all coaching sessions

  • Completing all assigned writing and mock exams

You will receive one additional month of Elite coaching free of charge.

4. Rescheduling & Cancellations

  • Lessons must be rescheduled or cancelled with at least 24 hours' notice.

  • Missed or late-cancelled lessons are forfeited.

  • If you cancel your subscription, you will retain access until the end of the current billing period.

  • Only 1:1 coaching sessions carry over to the next month. Other features (e.g. writing feedback, speaking mocks) do not.

5. Student Responsibility

To achieve the best results, students are expected to:

  • Show up on time and prepared

  • Communicate clearly and proactively

  • Complete any assigned work between sessions

Your progress depends on your active participation.

6. Use of Materials

All study plans, feedback, resources, and materials provided are for personal use only. Sharing, reselling, or redistributing any content is not permitted.

7. Privacy & Testimonials

We may share anonymized messages, screenshots, or progress updates for promotional or educational purposes.

Named testimonials, reviews, or quotes will only be used with your oral or written consent.

By joining the program, you agree to these Terms & Conditions.